USER AGREEMENT & PRIVACY POLICY
Introduction
Komplex (komplex konsulting LTD) is an independant talent management agency (1) , branding agency (2) , Marketing & promotions agency (3) & events coordination collective. Komplex is committed to protecting your personal information by cooperating with regional privacy policies and statutes in the repective regions of our patrons. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website.
Preamble
a) komplex konsulting Ltd (“Komplex”, “we”, “us”, “our”) is the data controller for personal data collected through this site and our connected services. komplex is not liable for persional information mishandled by thier-party sites linked to this (our) website.
b) each grouping of information is to be referred to as “item” floowed by the number of the respective paragraph/grouping.
1. Information We Collect
Upon submitting a contact form on our website, we collect the following personal information:
First Name
Surname
Email Address
description of service(s)
2. ANNEXURE
We collect data through:
We also collect information when you sign up for our newsletter:
First Name
Surname
Email Address
3. method of data collection
We collect data through:
contact forms
sign-up forms
4. Purpose of Data Collection
We collect your personal information for the following purposes:
To retain patron information in order to perform business operations
(business operations are defined as: 4.1 data collection for identifying our patrons e.g. names, surnames, email adresses 4.2 retention of verbatim patron requests e.g. description of services)
To coordinate our marketing efforts.
To provide relevant updates and event information.
5. Data Sharing
We do not sell personal data. We work with trusted processors who support the Agency:
5.1 Mailchimp for newsletters and release alerts.
5.2 Resident Advisor, Dice, Eventbrite for ticketing and guest list coordination.
5.3 Vercel, PostHog for hosting, analytics, performance monitoring, and error tracking.
5.4 Payment processors and accountants when we onboard artists or collaborators.
5.5 Legal advisors and regulators if required to comply with the law.
6. Data Retention
We retain your personal information until you request its deletion. If you would like to be removed from our database, please contact us, and we will ensure your data is permanently deleted from our systems.
6. Data Security
We take the security of your data seriously and use SSL protection to secure our servers. Additionally, we use reputable newsletter marketing platforms that comply with industry standards to protect your data.
7. Your Rights
You have the right to:
7.1 Opt out of any communications at any time. All marketing emails will contain an unsubscribe link.
7.2 Request access, correction, or deletion of your personal information.
8. privacy policy Compliance
We comply with the Protection of Personal Information Act (POPIA) of South Africa and by extension, we cooperating with regional privacy policies and statutes in the repective regions of our patrons. Your personal data will be processed in accordance with this law, ensuring transparency and respect for your privacy.
9. Cookies and Tracking
We do not use cookies to track website activity and gather user behavior data.
10. Updates to This Policy
We may update this Privacy regularly. at the time of viewing, the policy must be treated as “valid” unless the policy has been updated by us.
we may require proof to reference any discrepancies shouldnthey arise.
11. User agreement “under perosnal information”
the user of this website agrees to:
11.1 share thier personal information with komplex.
11.2 personal information is to be defined as: 11.2.1 name 11.2.2 surname 11.2.3 email address
12. terms and conditions for media usage
the user of this website agrees to:
12.1 refrain from copying and pasting copyrighted content from this website.
12.2 “copyrighted content“ refers to titles, subtitles, descriptions and all other forms of text featured on this website without clearance/permission from komplex.
12.3 refrain from copying, cutting, altering, screenshooting and/or downloading images from this website without clearance/permission from komplex (as per regional copyright statues).
12.4 refrain from copying, cutting, altering, screenshooting and/or downloading logos, logomarks and visual emblems associated with komplex konsulting ltd without clearance/permission from komplex (as per regional copyright statues).
13. legal
the user reserves the right to:
13.1 require the owners of this website to adhere to komplex konsulting ltd’s user agreement an privacy policy.
13.2 pursue legal action if and transgressions against this user agreement and privacy policy are ascertaineD.
komplex konsulting reserves the right to:
13.3 require that patrons and users of this website adhere to our user agreement an privacy policy.
13.4 pursue legal action if and transgressions against this user agreement and privacy policy are ascertained